Help with a visible case history

Raise support, complaint and grievance requests without losing the audit trail.

Plain-language information for responsible student credit.

Start with Support

Create a categorized ticket from the student portal and keep the reference number.

Record the issue, affected application or repayment and the resolution requested.

RYNEEX teams can work with the corresponding NBFC support or collections team.

Use authorized attachment controls rather than sharing KYC in open messages.

The applicable lender grievance details appear in the KFS and agreement.

Continue securely

Save progress, review every cost and follow the next required action.